CHCCOM005 Communicate and work in health or community services
Given Names: *
Surname: *
Date:

Topic 1: Communicate effectively with people.

Check your understanding - Are the following statements true or false?
Communication is the exchange of information between two or more people. *
Context is unimportant in communication. *
Feedback from the receiver lets the sender know whether the receiver understood the message that was sent. *
Communication is deemed successful when the sender’s message is completely understood by the receiver. *
Probing questions encourage people to give a simple one word or short phrase answer. *
Tone of voice is a sign of how a person is feeling about what is being said. *
Rapport is a relationship of mutual understanding or trust and agreement between people. *
The motivational interviewing approach is a collaborative approach. *
Check your understanding - Multiple choice questions
The way the message is sent is called the __________. *
Anything that gets in the way of a message being received correctly is called what? *