CHCCOM005 Communicate and work in health or community services
Given Names:
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Surname:
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Date:
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Topic 1: Communicate effectively with people.
Check your understanding - Are the following statements true or false?
Communication is the exchange of information between two or more people.
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True
False
Context is unimportant in communication.
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True
False
Feedback from the receiver lets the sender know whether the receiver understood the message that was sent.
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True
False
Communication is deemed successful when the sender’s message is completely understood by the receiver.
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True
False
Probing questions encourage people to give a simple one word or short phrase answer.
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True
False
Tone of voice is a sign of how a person is feeling about what is being said.
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True
False
Rapport is a relationship of mutual understanding or trust and agreement between people.
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True
False
The motivational interviewing approach is a collaborative approach.
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True
False
Check your understanding - Multiple choice questions
The way the message is sent is called the __________.
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a. Sender.
b. Exchange of information.
c. Channel.
d. Feedback.
Anything that gets in the way of a message being received correctly is called what?
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a. Feedback.
b. Noise.
c. Context.
d. Channel.